Claims Turn Around Time
Average number of days over period*
Global Educators Health Plan
Global Educators Health Plan is a technology-driven, customizable health plan for the faculty and staff at your international school. This plan is administered by ExpaTPA, an independent medical TPA specifically built to deliver services for expats and their families all over the world.
What does the Global Educators Health Plan include?
- Customizable benefit packages to meet your unique international school needs
- Worldwide Coverage
- ExpaTPA Mastercard to pay providers outside the U.S., regardless of network affiliation
- Access to the Aetna preferred provider network in the U.S.
- 24/7 assistance with ExpaTPA
What is the ExpatTPA Mastercard®, and what does it cover?
ExpaTPA Mastercard® is a transactional payment card that allows members to pay directly for any medical expense covered by their policy. Anytime, anywhere, worldwide, without network provider limitations. Members can use their card for:
- Planned hospitalization
- Emergency hospitalization
- Medical consultation or exam
- Medication
- Medical procedures
Contact us to learn more about the Global Educators Plan.
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3 Days or less |
Emergency Letter of Guarantee/ Guarantee of Payment Turn Around TimeAverage number of hours to place GOP |
2 Hours or less |
Standard Letter of Guarantee/ Guarantee of Payment Turn Around TimeAverage number of hours to place GOP |
24 Hours or less |
E-mail Response Turn Around TimeAverage number of days over period* |
1 Day or less |
Telephone answering timeAverage number of seconds over period |
30 Seconds or less |
Abandon rateRate over period excludes caller hang up less than 10 seconds |
5% or less |
Complaints ResponseAverage number of days over period * |
3 Days or less |
Appeal ResponseAverage number of days over period |
5 Days or less |
*Average of number of days are working days with a cut off at 12PM/noon CET (Monday to Friday)